We answer Amazon support questions in English / Deutsch / Espaol / Portugus / Franais / Italiano /. Its shockingly fast (provided it works for your situation) Buying stuff online is easy, but getting support.
Working in a dynamic and fast paced environment, our CS team is continuously raising the bar on customer experience by advocating and inventing for customers, playing a key role in leading the way towards Amazon’s ultimate goal to be Earth’s most customer-centric company. The latest Tweets from Amazon Help (AmazonHelp). Tip: Amazons chat bot is actually surprisingly decent at handling returns and refunds. Sticking to one, old-fashioned way of contact in the age when your customers expect to be in touch with you on their favorite channels, could be very costly. It’s available via live chat, email, text messages, and social media. For example, your call center chatbot can confirm or change appointments, check account balances, or create a new account. Our CS technology and product teams build world-class CRM systems and innovative self-service solutions that are used by millions of customers each day on Amazon’s websites, shopping apps, and through Amazon’s family of digital products such as Kindle, Echo, and Alexa. Today’s customer service goes far beyond the traditional call center. You can customize your caller’s experience with the Amazon Lex chatbot, to fetch information from a scheduling system or database with customer or account information.
We consider each contact an opportunity to advocate for customers and provide support via phone, email and chat 24/7. Through our innovative world-class self-service technologies developed by our “CS” team, we support customers from 75+ service locations around the globe. Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service team is an essential part of that mission.
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